Mobile app
FAQs
Our banking app lets you view balances, transfer money and pay bills 24/7, so you can get on with doing what matters most. Plus, you can manage your cards with a range of card control features.
It makes managing your money on the go easier than ever.
Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider. Please note that transfers direct to overseas accounts are not possible from Mobile or Internet Banking.
You must be registered for Internet Banking to use the mobile banking app. To reset your Internet Banking password or if you have forgotten your member number, you will need to contact us. You will be required to answer some security questions for your password to be reset or to retrieve your member number. Please note that we don't retain your Internet Banking password for security reasons. If you have forgotten your password, it will need to be reset with a new one.
Your 4-6 digit Passcode is different to your Internet Banking password. It is a short passcode designed to work within the app only, not within Internet Banking to give you faster login to mobile banking. To reset your Passcode, you can either delete and reinstall the app or contact us and request the Passcode to be removed. When you go back in to the app, go to settings from the bottom menu within the app and select “Change passcode”. It will prompt you to enter a new Passcode and save it.
With our mobile banking app, all your confidential personal information is encrypted and protected by a 4-6 digit Passcode or biometric authentication such as fingerprint or facial recognition, to keep your account safe and secure. You can also keep your Easy Street card secure using the mobile banking card control features, which allow you to change the PIN on your card if you need to, temporarily block or unblock a card if you misplace it, report a card as lost or stolen and let us know when you're travelling overseas.
For security reasons, the Mobile banking session will become inactive after 10 minutes of inactivity. Simply sign on again if this happens.